Customer Service Basics: What Your Team Needs to Know
Customers are your company’s most critical asset. When it comes to customer service, a positive customer experience can be the key to gaining and retaining a loyal customer. 87% of people say that good customer service changes their buying behavior. In fact, of people who reported having a bad experience, 97% claimed to change their […]
Customer Acquisition: 4 Tips to Acquire Customers That Canceled
As a business owner, you focus your attention on bringing in new customers. But what about the customers that no longer do business with you? Does your business have any processes to understand why customers canceled your service or what you can do to acquire customers back? First you need to realize that the rate […]
